Q: How can I purchase a product on Al Qamar Supplies?
A: Purchasing is simple! Browse our website, select the product(s) you want, choose your size (if applicable), and complete your order using our secure online system. If you encounter any issues, reach out to us at sales@alqamarsupplies.com, and we’ll assist you promptly.
Q: Which payment methods are accepted?
A: We accept the following payment methods:
- Debit or Credit Cards (Visa, MasterCard, American Express)
- PayPal
Rest assured, we adhere to stringent security measures to keep your personal and payment information safe.
Q: I made a mistake entering my personal details. Can I correct it?
A: Yes! If you notice any mistakes in your personal details, email us at sales@alqamarsupplies.com with the corrections. We’ll update your information promptly.
Q: I haven’t received an order confirmation. Is everything okay?
A: Upon completing your purchase, you should receive an automatic order confirmation email. If it’s not in your inbox, check your spam or promotions folder. If you still don’t find it, contact us at sales@alqamarsupplies.com, and we’ll send a copy.
Q: How can I request an invoice?
A: To request an invoice, email sales@alqamarsupplies.com with your order number. This helps us locate your order quickly and issue the correct invoice.
Q: Can I cancel my order?
A: If your order is still being processed (not packed or shipped), you can cancel it by emailing us at sales@alqamarsupplies.com. Cancellations will be processed within five business days, and you’ll receive a full refund.
Q: How long does delivery take?
A: Delivery times depend on your location:
- USA Mainland: 2–3 business days
- Non-USA Countries: 5–7 business days
- Balearic Islands: 7–14 business days
- USA Territories: 10–15 business days
Please note: Deliveries are not made on weekends.
Q: What is the exchange and return period?
A: You can request an exchange or return within 30 days of receiving your product(s).
For further inquiries, feel free to contact us at sales@alqamarsupplies.com.
